Vokyl assumes the following responsibilities:
- Protecting all data generated by and provided to us by our users from being stolen, compromised, or used in violation with this policy.
- Never selling user-provided and user-generated data.
- Providing transparency for our users into what data we collect and how collected data is utilized and/or shared.
- Informing users if their data is compromised.
If you place an order with Vokyl, you may be asked to enter your: name, e-mail address, shipping and billing addresses, phone number, and credit card information. You may, however, visit our site anonymously.
If you browse vokyl.io, with or without placing an order, we know for a limited time that a user at your IP address has visited pages on our site.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve our website
(we continually strive to improve our offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send emails related to your order
The email address you provide for order processing may be used to send you information and updates pertaining to your order, such as order status information and tracking information.
- To send emails in response to the Vokyl Blog
Email addresses you provide to vokyl.io/blog, strictly on an opt-in sign up basis, will result in occasional emails containing company news, updates, or related product or service information.
- To support delivery of your order
We ship worldwide through third parties: DHL, FedEx, UPS, and the United States Postal Service (via a service called Endicia). We pass delivery addresses, phone numbers, email addresses, and invoices to these companies to the extent required for successful delivery of your order. Vokyl complies with United States export regulations and authorities.
Account and Personal Information
Vokyl does not utilize customer accounts. We only store your order data, including items ordered, name, mailing and billing addresses, and email addresses. Your information is used to fulfill your order, verify payment authenticity, and provide support and warranty service. We follow industry best practices for server security, encryption, and limiting of access to authorized users. After your order has been fulfilled, we will remove your personal information upon request.
All supplied credit card information is transmitted via SSL directly to our third-party payment gateway, Braintree.com, in order to maintain PCI DSS compliance. Credit card data such as cardholder name, credit card number, expiration date, and CVV code are never sent to a Vokyl server. We only store secure tokens representing your payment method.
PayPal is offered as a payment method. When using PayPal at vokyl.io, you must provide your PayPal email address. You will be directed to paypal.com to complete your order, and then optionally returned to vokyl.io.
In order to understand traffic to our sites and diagnose technical problems, we log individual web requests. These logs include time of request, individual IP address, referrer, and user agent strings. We may retain these logs for up to 60 days.
In order to prevent fraud and detect malicious behavior, we log IP addresses for specific actions, such as placing on order or submitting a support request.
Except in the case of malicious traffic, we will not share log data with any third party, unless compelled by legal process to do so.
Cookies, Tags, Tracking Pixels, HTTPS, and Analytics
We also utilize Google Analytics and Google Adwords to track how many unique visitors vokyl.io receives, where they come from, how they navigate our site, and whether anonymouse visitors clicked a paid advertisement. All analytics are conducted on an anonymous basis; while we know if an anonymouse visitor clicks an ad and/or places an order, we do not associate analytics with specific customers.
We strive to serve all content securely, via HTTPS.
We do not utilize third-party social media badges or widgets which function as trackers.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.